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Information Centre

Terms & Conditions / Privacy Policy

Terms & Conditions

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1. Introduction

This website (“Site”) is operated by X-Press Feeders (“we,” “our,” or “us”). By accessing or using this Site, you acknowledge and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Site.

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2. Purpose of the Site

The Site is intended to provide accurate and timely information to the media and public relating to the X-Press Pearl incident. The information provided is of a general nature and does not constitute professional, legal, or financial advice.

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3. Intellectual Property

All materials, including text, graphics, logos, and other content appearing on this Site, are the intellectual property of X-Press Feeders or used under licence. You may view, download, and share content for non-commercial, educational purposes only. No reproduction, modification, or distribution is permitted without our prior written consent.

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4. Disclaimer of Liability

The information on this Site is provided on an “as is” basis. While reasonable efforts are made to ensure accuracy, we make no warranties, express or implied, regarding completeness, accuracy, reliability, or suitability. We disclaim liability for any loss or damage, direct or indirect, arising from use of the Site or reliance on its content.

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5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Visitors from the European Union are entitled to protections under the General Data Protection Regulation (“GDPR”).

 

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Privacy & Data Protection

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1. Scope

This Privacy Statement explains how we handle personal data under Singapore’s Personal Data Protection Act (“PDPA”) and the European Union’s General Data Protection Regulation (“GDPR”).

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2. Personal Data Collected

We do not collect personal data directly through forms, registrations, or similar means. However, certain information is collected automatically through cookies and comparable technologies, which may include:

  • IP addresses (via Google Analytics, LinkedIn, Meta, and other third-party tracking services).

  • Cookies stored on your device, which record interactions, sessions, and preferences.

  • Device and browser information, such as operating system and browser type.

  • User behaviour data, including pages visited, time spent on site, and clicks.

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This information is collected through:

  • Cookies, used for analytics, functionality, and marketing/retargeting purposes.

  • Analytics platforms, such as Google Analytics, managed via Google Tag Manager.

  • Third-party marketing integrations, including the LinkedIn Insight Tag, Google Ads remarketing, and Meta Pixel (Facebook and Instagram).

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3. Purposes of Processing

The data collected is processed for the following purposes:

  • Analyse site usage and improve user experience.

  • Build aggregated insights about our visitors.

  • Support marketing and advertising activities, including showing you relevant advertising on third-party platforms (e.g., LinkedIn, Google Ads, Facebook, Instagram).

  • Retarget users who have previously interacted with our website.

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We do not attempt to personally identify individual visitors. Data used for marketing purposes is processed in a pseudonymised or aggregated form.

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4. Legal Basis for Processing (GDPR)

  • Legitimate interests: operation of essential cookies to ensure proper functioning of the Site;

  • Consent: analytics and marketing cookies, which are deployed only where users have granted explicit consent. Consent may be withdrawn at any time.
     

5. Cookies and Tracking Technologies

The Site uses cookies to enhance user experience and deliver tailored content. Third-party providers may also use cookies for retargeting and advertising purposes. Users may manage or disable cookies via browser settings. For visitors from the EU, a cookie consent mechanism is in place to allow acceptance or rejection of non-essential cookies.

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6. Email Communications

If you contact us by email (e.g. dpo@x-pressfeeders.com), we will process your email address and any personal information you voluntarily include in your message. This data will be used solely for the purpose of responding to your inquiry and will not be used for unrelated marketing without your explicit consent. We will retain such correspondence only for as long as reasonably necessary to address your inquiry and for related administrative purposes, after which it will be securely deleted or archived.

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7. Disclosure and Third-Party Transfers

We do not sell personal data. Data may be shared with third-party service providers, including Google, Meta, and LinkedIn, solely for analytics and advertising purposes. These providers may process data outside of Singapore or the EU subject to applicable safeguards.

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8. Data Transfers Outside Jurisdictions

Where personal data is transferred outside Singapore or the European Economic Area, reasonable measures and safeguards are applied to ensure compliance with PDPA and GDPR requirements.

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9. Data Subject Rights

Individuals have the following rights:

  • PDPA: right to access and correct personal data, and to withdraw consent;

  • GDPR: right of access, rectification, erasure (“right to be forgotten”), restriction, objection, portability, and withdrawal of consent.

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Requests to exercise these rights should be directed to us at the contact details provided below.

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10. Data Retention

Data collected through cookies will be retained only for the period necessary to fulfil the stated purposes, typically not exceeding 26 months, unless users clear cookies earlier.

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11. Security

Our website is hosted on a secure server and protected by an active SSL certificate, ensuring all data transferred between your browser and our server is encrypted.

Access to analytics and marketing platforms is limited to authorised personnel only, secured by strong authentication measures.

 

Contact Information

For any inquiries regarding these Terms or our Privacy Statement, or to exercise your data protection rights, please contact us at:

Email: dpo@x-pressfeeders.com

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Any query or complaint should include, at least, the following details:

  • Your full name and contact information

  • Brief description of your query or complaint

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We treat such queries and complaints seriously and will deal with them confidentially and within reasonable time.

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